Refund & Returns Policy

To be eligible for a return, your item must meet the following conditions:

• Timeframe: Items must be returned within 30 days of delivery
• Condition: Items must be unworn, unused, and in the same condition you received them
• Packaging: Items must be in original packaging with all tags attached
• Proof of Purchase: You must have your receipt or proof of purchase
• Hygiene Items: For health and hygiene reasons, certain items cannot be returned if the packaging seal has been broken

Returning your Pink Golden Goose purchase is simple:

• Step 1: Contact our customer service team at [email protected] within 30 days of delivery
• Step 2: Provide your order number and reason for return
• Step 3: We'll send you a prepaid return shipping label and instructions
• Step 4: Pack your item securely with all original tags and packaging
• Step 5: Drop off your package at any authorized shipping location
• Step 6: Track your return using the provided tracking number

Once we receive and inspect your returned item:

• Inspection: We'll inspect your return within 2-3 business days of receipt
• Approval: If approved, your refund will be processed automatically
• Refund Method: Refunds are issued to the original payment method used for purchase
• Processing Time: Refunds typically appear on your account within 5-10 business days
• Notification: You'll receive an email confirmation when your refund is processed

Note: Original shipping costs are non-refundable unless the return is due to our error.

We currently offer exchanges for:

• Size Exchanges: Different sizes of the same style (subject to availability)
• Defective Items: Items received damaged or defective
• Wrong Item: If you received an incorrect item

To request an exchange, follow the same return process and specify that you'd like an exchange rather than a refund. We'll prioritize processing exchanges to get your correct item to you as quickly as possible.

The following items cannot be returned:

• Items returned more than 30 days after delivery
• Items that show signs of wear or use
• Items with damaged or missing tags
• Items not in original packaging
• Customized or personalized items
• Gift cards

If you receive a damaged or defective item:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• Provide your order number and item details
• We'll arrange for immediate replacement or full refund
• No need to return the damaged item unless specifically requested

For international customers:

• Same 30-day return policy applies
• Customers are responsible for return shipping costs
• Items must be declared as "returned goods" to avoid customs issues
• Refunds exclude original international shipping charges
• Processing may take additional time due to customs clearance